Service

Established in 1999, Wuxi ABK Machinery Co.Ltd. is a professional manufacturer of welding manipulator, welding positioner, welding rotator, welding turntable, H beam welding line and CNC cutting machines in China. And our company has obtained ISO certification and all of our products have got CE certification. All of our research personnel have more than 20 years' experience in the welding industry, and every year our products will be exhibited at home and abroad so that we can learn more from others to improve our products from various aspects.

CE Certificates:

Quality Guarantee
In order to ensure product quality, ABK Machinery has made very specified standard for every manufacturing process. ABK Machinery takes careful control of the whole process, from storing material to moving the machine out. All this can ensure high quality products.

1. Pre-Sale Service
Provide consulting service of customers, such as engineering staff, user department, supply department and so on; technological experiments of samples; model choosing etc.
All the services above are free of charge.

2. Training & Installation
Training: deliver the machine to the designated place; help installation, testing and confirmation if need; after fulfilling the terms of the contract, take free training to no less than 2 persons.
(1) products knowledge
(2) Basic principles of products device and structure
(3) Operating skills of controlling system
(4) Operating methods and precautions
(5) Daily maintenance, laser adjustment and component changing
Note: the training will last for about a week.

3. Equipment Testing & Confirmation
After signing the contract, ABK Machinery will design and manufacture strictly based on customer’s requirements. Customer should test the equipment on all technological standards in ABK Machinery. After installation and testing, two parties will confirm the feasibility, stability and reliability of the equipment according to the standards.

4. After-Sale Service
ABK Machinery provides one-year warranty, lifelong maintenance and technological support as need. During warranty period, if any problem or damage of components (Human factors and force majeure except), ABK Machinery will help repair and change damaged parts (except parts that easily wear and tear) for free. After warranty period, customers need to pay repair fee and the basic fee of the material.

At least four time visits will be offered to customers.
After sale service response time is for 2 hours. After-sale engineer will give specific reply or arrive within 24 hours.